Privacy Policy

Kindling Trust Website Privacy Policy

Key details

The Kindling Trust takes the issue of privacy very seriously and we're committed to protecting your personal information online.

Collecting personal information is necessary if we are to satisfy the expectations and requirements of our supporters.

We appreciate that you don't want the personal information you provide to us distributed indiscriminately and here we explain how we collect and use your personal information and let you know what rights you have regarding its use. If you are asked to provide information when using this website, it will only be used in the ways described in this policy.

We may update this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy. This website privacy policy was last updated on: 10th May 2018.

If you have any questions about this policy, please email mail@kindling.org.uk or write to us at The Kindling Trust, Bridge 5 Mill, 22a Beswick Street, Ancoats, Manchester, M4 7HR.

Introduction

We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website. We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the General Data Protection Regulation 2018.

Personal information

In some areas of our website, we ask you to provide personal information that will enable us to enhance your site visit or contact you with information you request or that may be of interest to you, e.g. when you subscribe to our newsletters, make a donation, or take an online action.

Examples of your personal information include your name, postal address, phone number and email address. We also gather website usage data.

How is the information used?

The data we gather in this way is used to improve our website for the future, and specifically to:

  • Contact you in response to a specific enquiry
  • Keep our list of supporters up-to-date
  • Send you communications which you have requested in the form of our monthly e-news or Land Army call-outs.

We will only send you information about our work by email where you have given us your consent to do so.

You can ask us to stop sending you such information at any time; emails we send you will always give you the chance to opt out or you can contact us via mail@kindling.org.uk or write to us at The Kindling Trust, Bridge 5 Mill, 22a Beswick Street, Ancoats, Manchester, M4 7HR.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

We collect information about the date and time in which our web site was accessed and the internet address of the server from which you linked to our site. We use this data to improve our site performance and to evaluate traffic statistics, such as the times of day and days of week at which we see peak traffic, and to assess the relative popularity of different areas of the site.

Financial transactions made through this website are made via PayPal, a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions.  This means The Kindling Trust will not receive or store any of your financial information.

Who has access to your information?

The Kindling Trust will not disclose any of your personally identifiable information except as outlined in this policy or when we have your permission or under special circumstances, such as when we believe the law requires it.

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes.

MailChimp

Our e-news are sent using MailChimp, an email marketing service. Your email address will be transferred to and stored with MailChimp only to allow us to send you these emails, and to track interactions (e.g. open rates). To read more about how MailChimp stores and uses your information, click here for the full MailChimp Privacy Policy.

PayPal

Financial transactions made through this website are made via PayPal, a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions.  This means The Kindling Trust will not receive or store any of your financial information. If you have any questions regarding secure transactions, please contact us, or to read more about how PayPal stores and uses your information, click here for the full PayPal Privacy Policy.

Security

We place great importance on the security of your personal information and we always try to take appropriate precautions to protect it.

We maintain our own server and monitor its security regularly. The server is installed behind a locked door with access restricted to individuals known to us.

Our "support us" & donation pages uses secure server software (SSL) with 128-bit encryption: the industry standard for secure commercial transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. While on a secure page, such as our donation form, the lock icon on the bottom of Web browsers such as Firefox and Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just surfing.

Despite all of our precautions however, no data transmission over the internet can be guaranteed to be 100% secure. So, whilst we strive to protect your personal information, we cannot guarantee the security of any information, which you disclose to us online and you must understand that you do so at your own risk.

We are also concerned to protect your personal information off-line. We take steps to ensure that access to personal information is restricted to those who need it. All Kindling members who handle personal information are kept up-to-date on our security and privacy practices. Our members are notified and reminded about the importance we place on privacy, and what they can do to ensure your information is protected.

We cannot, however, be responsible for the theft, destruction or inadvertent disclosure of your personal information whether we hold it on or off-line.

Use of cookies

Like most websites, Kindling uses cookies in order to provide you with a more personalised web service. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser.

The Kindling Trust website use Google Analytics, a web analytics service provided by Google, Inc. ("Google").

Google Analytics uses cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

You may avoid the use of cookies by selecting the appropriate settings on your browser, or by using our website’s cookie control tool, accessed by a triangular icon in the bottom left corner of your screen. Please note that by turning off cookies you may not be able to use the full functionality of this website.

Further information about cookies, including steps you can take to refuse their use, can be found at the Interactive Advertising Bureau's website www.allaboutcookies.org.

Your acceptance of this Policy

By using our sites, you consent to the collection and use of information by The Kindling Trust in accordance with our Privacy Policy. If you do not agree to this Policy, please do not use our sites.

Your rights

Any personal information submitted via our websites is treated in accordance with the General Data Protection Regulation 2018. To find out more about your entitlements under data protection regulations, visit the Information Commissioner's website:  www.dataprotection.gov.uk.

How you can access and update the information we hold about you

We will never lease, distribute or sell your personal information to third parties unless the law requires us to. Any personal information we hold about you is stored and processed under our data protection policy, in line with the General Data Protection Regulation 2018.

When you opt-in to receive marketing communications from us by email by subscribing to our mailing list, you can change your mind easily, via one of these methods:

• Send an email to mail@kindling.org.uk

• Write to us at The Kindling Trust, Bridge 5 Mill, 22a Beswick Street, Manchester, M4 7HR
• Unsubscribe via the ‘unsubscribe’ link at the bottom of our marketing emails

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact us by emailing mail@kindling.org.uk or write to us at The Kindling Trust, Bridge 5 Mill, 22a Beswick Street, Manchester, M4 7HR.

You have the right to ask for a copy of the information Kindling holds about you (we may charge £10 for information requests to cover our costs in providing you with these details). To do this, email mail@kindling.org.uk or write to us at The Kindling Trust, Bridge 5 Mill, 22a Beswick Street, Manchester, M4 7HR.

You have the right to have personal data erased. This is also known as the ‘right to be forgotten’. To make such a request, email mail@kindling.org.uk or write to us at The Kindling Trust, Bridge 5 Mill, 22a Beswick Street, Manchester, M4 7HR.

Privacy policy for minors

The protection of children is very important to us. If you are under 18, please do not provide us with any personal information.
Children should always ask a parent or guardian for permission before sending personal information to anyone online.

Email

We cannot guarantee the confidentiality of any messages transmitted between you and us via email as these are potentially accessible by the public. We will not be liable to you or anyone else for any loss in connection with any email message sent by you to us or by us to you.

The Kindling Trust is a not for profit social enterprise with charitable aims (Company number: 6136029).
Kindling Trust Ltd - Bridge 5 Mill, 22a Beswick Street, Ancoats, Manchester, M4 7HR